Archived: Outlook Care - Halsbrook Road

43a Halsbrook Road, Kidbrooke, London, SE3 8QU (020) 8856 0707

Provided and run by:
Outlook Care

All Inspections

6 December 2011

During an inspection in response to concerns

During our inspection visit, staff interacted with residents in a professional, friendly and respectful way, involved people in conversations about their care and their personal preferences, and made themselves available in an unobtrusive and relaxed way.

People we spoke to said that they liked the staff and were well-looked after. People looked relaxed and comfortable in the home, and those we asked told us they felt safe where they lived and would talk to the manager or other staff if they felt unhappy.

Most people living in the home had limited communication skills, but those we talked to told us about their personal interests and preferences, and about activities they liked. On the evening we visited, one person was going out to a local community centre; a taxi was available to take him and bring him back from this activity. We saw other people relaxing in their rooms, listening to music, playing with musical instruments and watching television in the communal lounge area.

People were happy with their bedrooms and communal living areas; some had televisions and equipment to play music on in their bedrooms, and bedroom had personal effects and pictures on display.