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Archived: Droitwich Knee Clinic

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All reports

Inspection report

Date of Inspection: 20 December 2012
Date of Publication: 15 January 2013
Inspection Report published 15 January 2013 PDF

Overview

Inspection carried out on 20 December 2012

During a routine inspection

During our inspection we looked at the care notes of three people, spoke with two people who attended the clinic, a senior doctor, the clinic nurse, the physiotherapist and the receptionist.

We received positive comments about the information that was provided to people. One person said, Excellent, I don't have to ask for it." People told us that all options for treatment were fully explained to them so they were able to make informed decisions about their treatment. People who used the service experienced safe and appropriate care for their disorders. A person said, "Just had physio. Always discuss progress levels and amount of pain since last visit."

We found that there were good standards of hygiene throughout all areas of the clinic. This meant that staff actively promoted infection control procedures.

There was an effective complaints procedure in place. We found that the clinic staff had not received a formal complaint during the last twelve months.