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Martlets Care, The point Good

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Inspection report

Date of Inspection: 18, 19 December 2013
Date of Publication: 14 January 2014
Inspection Report published 14 January 2014 PDF | 80.74 KB


Inspection carried out on 18, 19 December 2013

During a routine inspection

Our visit to Martlets Care was facilitated by the registered manager. We viewed care records and spoke with people who use the service and their relatives. People we spoke with told us they were happy with the care they received and that they had been actively involved in planning their care. One person who uses the service told us "I give them full marks. Carers are very good and attentive," another person told us "I'm very happy, I have no concerns." A relative told us "The care is excellent and the quality of carers is very good".

We saw that the service had systems in place to support the recruitment of appropriate workers and we viewed recruitment processes that ensured relevant checks were carried out prior to recruitment. We viewed the personnel files of four care workers and saw that appropriate induction and training plans were in place. Staff we spoke with told us they were happy with their work. One staff member told us "I really enjoy working for Martlets Care. They are friendly and supportive and respond to any concerns very quickly." Another staff member told us "Most of the time it's pretty good. A nice company, very professional."

We observed care being delivered by workers who understood the care needs of people requiring support in their own homes. We visited two people who use the service in their homes and we spoke with a further person by telephone. We spoke with two relatives and six care staff, including a care supervisor.