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Martlets Care, The point Good

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Inspection report

Date of Inspection: 23 October 2012
Date of Publication: 12 December 2012
Inspection Report published 12 December 2012 PDF | 81.15 KB

Overview

Inspection carried out on 23 October 2012

During a routine inspection

As part of our inspection visit we contacted people using the service and their relatives to find out their views on the care provided. We were told that the care and support was �fabulous, consistent with amazing staff�. One person told us that she received �understated, quiet and efficient care with no fuss�.

People were very complimentary about how staff cared for them and the services provided when staff came into their homes. They told us that staff treated them with dignity and respect when undertaking some very personal care.

We reviewed a variety of mechanisms that the provider used to monitor feedback from people and among the letters and cards received we found the following comments. �They are just wonderful � every single member of the team who visited was caring, compassionate and highly professional.� �I cannot comment highly enough about the home team�.

Several people told us that they had received services from other organisations prior to engaging the services of Martlets Care. They commented that Martlets Care �was getting it right� and �finally ticking all the boxes for them in providing good care�.