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Alina Homecare Specialist Care - Poole Requires improvement

All reports

Inspection report

Date of Inspection: 2, 3, 5, 8 July 2013
Date of Publication: 11 September 2013
Inspection Report published 11 September 2013 PDF

Overview

Inspection carried out on 2, 3, 5, 8 July 2013

During a routine inspection

During our inspection we met five people who used the service, spoke with three of them and with two relatives. They were positive about the support they received. For example, they said that support workers helped them in ways they needed. Not everyone was able to tell us about their experiences so we observed how staff worked with them, examined records and spoke with the manager, nominated individual and eight staff involved in providing care.

Before people received any care they were asked for their consent and the provider acted in accordance with their wishes. Where people did not have the capacity to consent, the provider acted in accordance with legal requirements. We observed that people were supported to make choices and that their preferences were respected.

People experienced care, treatment and support that met their needs and protected their rights. People received assistance to do things they enjoyed.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

The provider assessed and monitored the quality of the service, and assessed and managed risks to people's health, safety and welfare.