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Alina Homecare Specialist Care - Poole Requires improvement

All reports

Inspection report

Date of Inspection: 9, 17, 22 January 2013
Date of Publication: 5 March 2013
Inspection Report published 5 March 2013 PDF

Overview

Inspection carried out on 9, 17, 22 January 2013

During a routine inspection

We carried out an unannounced visit on 8 January 2013. The service provided care for people with complex needs. On this occasion we did not meet people who use the service but spoke with three family representatives, two care workers and three health professionals on 17 and 22 January 2013.

The care provided by was person centred, which meant it was focussed on meeting people's needs according to the individual's preferences. We found that staff attitudes, training and records all reflected that the individual needs of the person and how best to meet their needs was at the centre of their work.

One relative told us "They are all absolutely first class. We cannot fault them. They understand how to look after [my relative] and their possessions and they recognise signs that they may be unwell"

Another relative said "I'm very happy. The staff are supportive, kind and helpful. They are good communicators and they understand my needs as well as [my relative's]. They are always happy with their carers".

We spoke with two staff who told us that they understood safeguarding policies and procedures and had good support from their managers. We found that staff were well supported and given specialist training relevant to people's needs as well all mandatory training.

Good record keeping systems were in place to support the work of the staff and protect people using the service from the risks of unsafe treatment.