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Friarn House Residential Home Good

All reports

Inspection report

Date of Inspection: 18 February 2014
Date of Publication: 22 March 2014
Inspection Report published 22 March 2014 PDF

Overview

Inspection carried out on 18 February 2014

During a routine inspection

We were unable to speak with people in this home due to limited verbal communication. We therefore gathered information by talking to staff, observation and relatives' satisfaction surveys. We saw evidence of comments from peoples' relatives, examples include, "Mum is happy, safe and looked after by staff who understand her needs" and "My family are very satisfied with the care provided for our father." One member of staff we spoke to told us "Because this is a small home we have more time with individuals, we get chance to have one to one interactions." Another staff member told us "We know everybody well, we know their likes and dislikes, its like a big family."

We saw evidence which showed that staff were suitably qualified, skilled and experienced. Staff we spoke to were happy in their work, enthusiastic and confident. This was reflected in the atmosphere of the home.

All staff were trained in safeguarding. The staff we spoke to were all knowledgeable regarding different types of abuse and demonstrated a confidence in reporting procedures.

At lunch time we observed well balanced nutritious meals being served in a relaxed dining room.

The provider had systems in place to regularly monitor and assess the service provided. Regular audits and satisfaction surveys allowed for continuous assessment and improvement of the service.