You are here

Friarn House Residential Home Good

All reports

Inspection report

Date of Inspection: 11 December 2012
Date of Publication: 3 January 2013
Inspection Report published 3 January 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 December 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

There were enough skilled and experienced staff to meet people’s needs.

Reasons for our judgement

People said that they thought that there was always enough staff on duty. One person said “The staff are lovely and chatty” another person told us “They always have time to help me when I want help, they’ll do anything for you.”

We observed that people who lived at the home received support and assistance in an unhurried manner. Care staff were able to spend quality time with people to assist them with physical care and to provide social stimulation.

The manager told us that there was a stable staff team at the home and all the staff we spoke with had worked there for a considerable time. This made sure that staff knew people well and were able to provide a consistent level of care.

Staff spoken with said that they always had enough staff to support the people who lived at the home. We were told that any unforeseen staff absences, such as sickness, were always covered by existing staff and no agency staff were used by the home. The duty rota seen confirmed this. This ensured that people were cared for by staff who were familiar to them and knew their needs and preferences well.

A senior member of staff provided on call support. This meant that care staff always had access to an experienced member of staff who could provide advice or attend the home if necessary.

All staff spoken with said that there were opportunities for ongoing training which ensured that they had the skills and knowledge to carry out their role. We were given a copy of the training matrix which showed that staff received mandatory training in health and safety issues and training appropriate to the needs of the people who lived at the home.