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Friarn House Residential Home Good

All reports

Inspection report

Date of Inspection: 11 December 2012
Date of Publication: 3 January 2013
Inspection Report published 3 January 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 December 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs.

Reasons for our judgement

People we spoke with were happy with the care that they received. Comments included “It’s a nice place to live” and “I’m very well looked after.”

People appeared very comfortable and all were well dressed and clean which demonstrated that staff took time to assist people with their personal care needs. One person told us “They help me with washing and dressing and are very kind.”

Care plans that we read contained assessments of need and outlined how needs would be met. The assessments were regularly reviewed to ensure that they reflected people’s up to date needs. This meant staff had up to date guidance on how to support each individual.

We saw that there were risk assessments in place for mobility, nutritition and pressure damage. Where someone was assessed as being at high risk then control measures had been recorded to state how the risk would be minimised. One person’s risk assessment stated the support and prompting that they required to eat their meals. At lunch time we observed that this person received the support outlined in their care plan. This demonstrated that staff used the care plans to inform their practice which ensured that people received consistent support.

Staff recorded each person’s food and fluid intake on a daily basis. This meant that anyone who was not having an adequate diet was quickly identified and additional support could be provided. We saw weight records in the care plans that we read. These showed that people were maintaining a stable weight.

We observed the main meal of the day at lunch time. People were offered a choice of meal and we noted that two people requested meals that were not on the day’s menu. Everyone that we asked said that the food was always good and it appeared to be enjoyed by everyone on the day of inspection. One person said “The food is lovely” and another person said “You always get plenty to eat.” We saw that people who required support or prompting to eat were assisted in a manner that promoted independence and dignity.

We read records which showed that people had access to health and social care professionals according to their individual needs. Records seen showed that people attended appointments with social workers, doctors, community nurses and hospital specialists. One person said “They are very good at getting a doctor quickly if you are unwell.” This meant that people had access to healthcare professionals to monitor their wellbeing and ensure that health needs were met.

To provide mental and social stimulation the home had an activity programme in place which was displayed. We spoke with the member of staff who organised activities. They told us that the programme was flexible and they were able to respond to the interests and abilities of people each day.