You are here

Friarn House Residential Home Good

All reports

Inspection report

Date of Inspection: 11 December 2012
Date of Publication: 3 January 2013
Inspection Report published 3 January 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 December 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

Some of the people who lived at the home were unable to fully express their views because of their dementia. We therefore spent time talking with staff and observing practices as well as talking to people who used the service.

We saw that staff spoke with people in a friendly and polite manner. We noted that staff were sensitive and discreet when offering assistance which helped to maintain people’s dignity.

With the exception of one room, all bedrooms were for single occupancy. All bedrooms had en suite facilities or washbasins. This meant that personal care could be carried out in private. There was one shared room and we saw that screening was provided to promote privacy when someone was being assisted with personal care.

We noted that people were able to move freely around the communal areas of the home and could decide where they spent their time. We saw that one person chose to stay in their bedroom, some people sat in the dining area and others joined in with activities in the main lounge. One person told us “You can do what you like really” another person said “Apart from meals there are no strict times for anything, you can please yourself.”

Staff told us that people were able to use the home’s phone to make and receive private calls. We also saw that people received their post unopened which demonstrated respect for people’s privacy.

People who lived at the home were not fully aware of the contents of their care plans but all agreed they received the care they needed. We looked at four care plans during the inspection. All were personal to the individual and contained information about people’s likes and dislikes as well as their needs. There was evidence in care plans to show that the contents had been discussed with the people who used the service and their views had been recorded. This meant that staff had information to enable them to provide care in line with people’s preferences and needs.

Staff that we spoke with demonstrated a good knowledge of the people who lived at the home. One member of staff said “Everyone is different and you get to know their preferences and how to assist them to make choices.”