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Friarn House Residential Home Good

All reports

Inspection report

Date of Inspection: 11 December 2012
Date of Publication: 3 January 2013
Inspection Report published 3 January 2013 PDF

Overview

Inspection carried out on 11 December 2012

During a routine inspection

Some of the people who lived at the home were unable to fully express their views because of their dementia. We therefore spent time talking with staff and observing practices as well as talking to people who used the service. There was a calm and relaxed atmosphere in the home. People appeared very comfortable with the staff who supported them.

We saw that staff spoke with people in a friendly and polite manner. We noted that staff were sensitive and discreet when offering assistance which helped to maintain people�s dignity.

People we spoke with were happy with the care that they received. Comments included �It�s a nice place to live� and �I�m very well looked after.�

Care plans that we read contained assessments of need and outlined how needs would be met. The assessments were regularly reviewed to ensure that they reflected people�s up to date needs. This meant staff had up to date guidance on how to support each individual.

People said that they thought that there was always enough staff on duty. One person said �The staff are lovely and chatty� another person told us �They always have time to help me when I want help, they�ll do anything for you.�

No one we spoke with had any complaints about the service they received. People who were able to express an opinion said that they would be comfortable to speak with a member of staff if they were unhappy about the service they received.