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Craigneil Residential Home Good

All reports

Inspection report

Date of Inspection: 23 July 2013
Date of Publication: 31 August 2013
Inspection Report published 31 August 2013 PDF

Overview

Inspection carried out on 23 July 2013

During an inspection in response to concerns

We spoke to people living at the home who said they were helped and supported to express their views about what they do, how they spend their time and the type of care and support they needed. One person said that they had been involved in making decisions about their care, and had discussions with the registered manager about how to deal with healthcare issues and the activities they taken part in during the day. They said that the registered manager had been happy to support them to go out on a daily basis to go shopping and sightseeing. People living at the home said that they felt safe, and they were aware of the ways in which to raise complaints or issues about their care and support. One person said that they looked out for others living at the home who were unable to speak up. They said, "If I felt someone was not being looked after, or being abused then I would ring the police or tell their family." We spoke with the relatives of one person using the service they told us they felt suitable staff were employed at the service. They described staff as helpful and kind. People living at the home also confirmed that the staff were supportive.