Archived: A-Best Nursing and Care Limited - 526 Hyde Road

526 Hyde Road, Gorton, Manchester, Greater Manchester, M18 7AA (0161) 230 8468

Provided and run by:
A-Best Nursing and Care Limited

Important: This service is now registered at a different address - see new profile

All Inspections

27 November 2012

During a routine inspection

At the time of the inspection, A-Best Nursing and Care was providing care and support to six people in their own homes. We spoke with two people who used the service and a relative. One person said, 'I couldn't fault them on anything. They're just top!' Another person told us, 'They're very good'.

We were told that staff were polite and friendly. Comments included, 'The manager and her girls are brilliant'. And, 'They're very friendly, very polite'. A relative told us, 'They've all been good'. We were told that staff arrived on time and stayed for the agreed period.

We found that people who used the service had initial assessments and care plans in place. This meant A-Best Nursing and Care provided people with effective, safe and appropriate care and support that met their needs. We saw that requirements were agreed with people and consent was obtained before any care or support was provided. Care plans were then reviewed on a regular basis. This showed the provider had systems in place to gain and review consent from people who used the service.

The provider had taken appropriate steps to identify and prevent abuse from occurring. We saw there were sufficient numbers of suitably trained staff to support the health and welfare needs of people who used the service.

There were systems in place to deal with comments and complaints effectively.

22 August 2011

During a routine inspection

During the review we spoke to three of the eleven people using this service and three relatives. Everyone we spoke to gave us very positive feedback about the quality of care they were receiving from the agency. People told us that they felt involved in their care and their views were respected. People also felt that staff were aware of their individual needs and always provided care that met their needs. People were very complimentary about the staff - one person described the staff as "lovely" and another as "very caring". No one had any concerns at all about the care they or their relative was receiving. One person said "it is a fabulous service" and another said "I would keep on using them forever".