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Howard Goble House Requires improvement

All reports

Inspection report

Date of Inspection: 20 March 2012
Date of Publication: 8 May 2012
Inspection Report published 8 May 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

Overall we found that Howard Goble House was meeting this essential standard. Information about the quality of the service people received was collected in different ways and was being used to maintain or improve the standard of services provided.

User experience

In response to the annual feedback questionnaire in 2011, relatives, family friends and an advocate said they were made to feel welcome and were treated courteously whenever they visited or phoned Howard Goble House. Their comments indicated that they were in good communication with staff, and that any concerns they raised with staff would be addressed.

Other evidence

The home collected information about the service in order to review and improve the quality and safety of the care and support it provided. Information was gathered through routine checks and analysis of incidents, as well as quarterly audits by the provider’s service development manager. Audit action plans were followed up.

Staff told us about how they gained feedback from people using the service through key worker meetings, annual reviews and service user meetings. Relatives, family friends and advocates took part in an annual survey.

We saw examples of the ways in which information was used to maintain or improve the standard of services provided by the home, for example around record keeping; and to protect people against the risks of inappropriate or unsafe care and treatment, for example incident analysis leading to a care plan review.