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Howard Goble House Requires improvement

All reports

Inspection report

Date of Inspection: 20 March 2012
Date of Publication: 8 May 2012
Inspection Report published 8 May 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

Overall we found that Howard Goble House was meeting this essential standard. Staff received supervision and were provided with opportunities for learning and development so that they could carry out their roles competently and keep their skills up to date.

User experience

People we spoke with told us staff were nice.

In response to the annual feedback questionnaire in 2011, relatives, family friends and an advocate were positive in their comments about the care provided by staff and the improvements seen in people’s well being.

Other evidence

All but two of the support workers at Howard Goble House had an NVQ qualification in care to at least level 2. The remaining support workers had started a course of study in October 2011 leading to a formal qualification. Senior support workers were qualified to level 3 and the registered manager had level 4 and management qualifications.

Staff had received supervision approximately every six weeks since the beginning of the year. Annual appraisals for 2011 had been completed for each member of staff. Staff we spoke with felt well supported by their supervisor and the registered manager.

There was a programme of mandatory and refresher training including, for example, safeguarding of vulnerable adults and infection prevention and control. Attendance at training was recorded and monitored.

Staff had access to additional training to support them in their role, for example dementia and challenging behaviour.

There was a comprehensive induction programme for new members of staff.