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Howard Goble House Requires improvement

All reports

Inspection report

Date of Inspection: 20 March 2012
Date of Publication: 8 May 2012
Inspection Report published 8 May 2012 PDF

Overview

Inspection carried out on 20 March 2012

During a routine inspection

During our visit on 20 March 2012 people who used the service told us the staff were nice, that it was all right living at Howard Goble House, and also that the food was all right.

Overall we observed staff engaging with people in a warm and supportive way, enabling them to take part in activities of daily living, to pursue their own interests, and to participate in activities in the community. The atmosphere in the home was comfortable and relaxed. However, we also observed a few instances when people were treated in a way that undermined their dignity.

In response to the annual feedback questionnaire in 2011, relatives, family friends and an advocate said staff were respectful and provided a personalised approach to people�s care. They also said that people�s health care needs were met, and that they were made to feel welcome and were treated courteously whenever they visited or phoned the home. Their comments indicated that people using the service were happy, settled, comfortable and content. Also, that they were in good communication with staff, and any concerns they raised with staff would be addressed. Comments received were positive about the care provided by staff and the improvements seen in people�s well being.