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Inspection report

Date of Inspection: 18, 25 March 2013
Date of Publication: 13 April 2013
Inspection Report published 13 April 2013 PDF | 78.59 KB

Overview

Inspection carried out on 18, 25 March 2013

During a routine inspection

We inspected the agency office and spoke with three people who used the service and their relatives. People said they were pleased with the care and support provided by the agency. They said staff were professional, polite and cheerful. They also said they were kind and caring. One person said:" There is very good communication and staff seem to know and understand about dementia." Another person said;" The staff are very helpful and I feel my care is person centred to my needs."

We found people were given appropriate information and were involved in making decisions about their care and treatment. They said they were well cared for. One person said, "The staff are very good, my relative's carer is fantastic, they are like part of the family."

All people we spoke with including staff said communication was very good within the agency. Comments from staff included:" There is very good communication, we receive enough information about people's care and support needs." Another person said;” They let you know if there is going to be any change in carer."

Staff received professional development. Staff we spoke with said they had opportunities for training and to help them understand about any specialist care needs.Two staff members said;" It is a very good agency to work for."

We saw the provider had systems in place to gather feedback from people, who used the service, and to regularly assess and monitor the quality of service people received.