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Inspection report

Date of Inspection: 2 January 2014
Date of Publication: 28 January 2014
Inspection Report published 28 January 2014 PDF

Overview

Inspection carried out on 2 January 2014

During a routine inspection

At the time of the inspection there were 29 people living at the home. We spoke with eight people who lived at the home, two relatives, a visiting GP and district nurse. We spoke with six members of staff, the registered manager and the providers.

People said the food was �excellent� and 'always plentiful'. We saw that lunch consisted of plenty of fresh meats and vegetables with an appetising freshly made desert.

Staff worked closely as a team and we saw how staff supported each other throughout the day. People we spoke with felt the home provided a good level of care. People said �the staff are all first class� and �I speak my mind and I say that the staff are very helpful�. Staff said �we listen and learn from people here and make sure care is centred on their well-being�.

We examined nine care plans and found they were person centred, and holistic in their content with evidence of monthly reviews.

We spoke with two relatives who confirmed they had no hesitation in recommending the care provided. One relative said they had not realised until their relative came to the home �how much they needed a place like this�. They felt confident their relative �was safe�.

We found there was a comprehensive quality assurance system in place with monthly monitoring, to cover all essential standards of care. The provider told us they sought to make improvement wherever possible and said �we can always find something which we could do better or differently�.