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Archived: HF Trust - Pound Lane - Herts and Essex DCA Good

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All reports

Inspection report

Date of Inspection: 1 June 2012
Date of Publication: 30 July 2012
Inspection Report published 30 July 2012 PDF | 52.02 KB


Inspection carried out on 1 June 2012

During a routine inspection

We spoke with two relatives and one person who used the domiciliary care service. All of the feedback we received was positive. One person said, “People who look after [my relative] know [them]”. Another person said that their relative was, “Wonderfully well looked after.”

We spoke with two people whose relatives lived in the service which provided accommodation for people who require nursing or personal care. One person said that they are involved in the care of their relative and that the service will call them if their relative is distressed. Another person said, "Overall, they do a first class job."