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Archived: HF Trust - Pound Lane - Herts and Essex DCA Good

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Inspection report

Date of Inspection: 10 October 2011
Date of Publication: 10 November 2011
Inspection Report published 10 November 2011 PDF | 60.66 KB


Inspection carried out on 10 October 2011

During an inspection in response to concerns

We talked with a number of people who use the service and staff at Pound Lane which included observing them together at the time of the visit. We also visited a tenant in the community who has assistance from support workers to live independently.

Some people using the service were not able to communicate with us verbally. They shared their views through gestures, facial expressions and body language wherever possible. During our visit people were engaged in a range of activities, relaxed and comfortable with staff and other people using the service. One person with whom we spoke told us "I tell the staff if I don't like doing something and they change it." Another person with whom we spoke told us "The staff check with us if things are alright. We have to do things ourselves but they are here to help us to live in our house."