Archived: Newfield Nursing Home

There was a manager at the service who was registered with Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

Our last inspection at Newfield Nursing Home took place on 7 September 2015. The service was rated Good.

This inspection took place on 30 October 2017 and was unannounced. This meant the people who lived at Newfield and the staff who worked there did not know we were coming. On the day of our inspection there were 56 people using the service . The registered manager was not available on the day of our inspection as she was attending a work commitment in London.

People spoke positively about their experience of Newfield. They told us the staff were kind and they were provided with the support they needed.

Staff were aware of safeguarding procedures and knew what to do if an allegation was made or they suspected abuse.

We found systems were in place to make sure people received their medicines safely so their health was looked after.

Some windows needed attention or replacing to improve the environment. A full audit had been undertaken and a rolling programme of repair was in place to address this.

Staff recruitment procedures were robust and ensured people’s safety was promoted.

Sufficient numbers of staff were provided to meet people’s needs.

Staff were provided with relevant training, supervision and appraisal so they had the skills they needed to undertake their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The registered provider’s policies and systems supported this practice.

People had access to a range of health care professionals to help maintain their health. A varied diet was provided, which took into account dietary needs and preferences so people’s health was promoted and choices could be respected.

Staff knew people well and positive, caring relationships had been developed. People were encouraged to express their views and they were involved in decisions about their care. People’s privacy and dignity was respected and promoted. Staff understood how to support people in a sensitive way.

A programme of activities was in place so people were provided with a range of leisure opportunities.

People said they could speak with staff if they had any worries or concerns and they would be listened to.

There were systems in place to monitor and improve the quality of the service provided. Regular checks and audits were undertaken to make sure full and safe procedures were adhered to.

Relatives spoken with said that they were happy with the care their loved one received. They told us, "the clinical and personal care here is very good', 'we feel the staff are well trained and provide good care' and 'while visiting I see and hear how they treat other residents in the home. They are always very friendly, polite and caring.'

During the inspection we were able to observe people's experiences of living in the home. The interactions between people living at the home and staff were positive. We found that care and support was offered appropriately to people.

Records checked showed that before people received any care, support or treatment they were asked for their consent and the staff acted in accordance with their wishes.

We found that medicines were being obtained, recorded, handled, dispensed and disposed of in a safe way.

The provider had an effective recruitment and selection procedure in place to ensure that staff were appropriately employed.

All of the people we spoke with said they had no complaints or concerns about the home.