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The Old School House Outstanding

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Inspection report

Date of Inspection: 12 November 2013
Date of Publication: 18 December 2013
Inspection Report published 18 December 2013 PDF

Overview

Inspection carried out on 12 November 2013

During a routine inspection

Due to having a variety of complex needs and communication difficulties related to dementia, people who used the service were limited in what they could tell us directly about their care and treatment.

During the day we sat with people who used the service and observed their daily activities including lunchtime and their interactions with staff. We spoke with relatives, a visiting health professional and ten staff. We reviewed documentation including five care plans.

We saw that care needs were discussed with people and/or their relatives and before people received care their consent was asked for. Two relatives said they were involved in every aspect of the care offered to their own family member.

Care and treatment was planned and delivered in a way that was intended to ensure people�s safety and welfare. Food and drinks were specially prepared to ensure that people had a nutritious and balanced diet.

There were enough qualified, skilled and experienced staff to meet people's needs. A relative said �The home �is great. I like it here and X is happy and so am I�. A visiting health professional said the staff are �Prepared to try things to improve care and are always prepared to ask for advice�.

The home looked clean and tidy and there were infection control procedures in place. There were appropriate systems in place to monitor and improve the quality of the service. Records were found to be accurate, detailed and regularly reviewed.