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Archived: Lady Elizabeth House Good

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All reports

Inspection report

Date of Inspection: 28 August 2012
Date of Publication: 14 September 2012
Inspection Report published 14 September 2012 PDF


Inspection carried out on 28 August 2012

During a routine inspection

People told us that someone from the service had visited and assessed their needs before they received a package of care and support. They confirmed that they were treated with respect and their dignity was maintained. People said they were satisfied with the standard of care provided and staff understood their needs. They told us that the staff treated them as individuals and respected their views and choices. They said they were consulted about any changes to their care and support and were able to make decisions and contribute to the care planning process. One person told us that their care manager helped them choose the service which met their needs and said ''I am very lucky...they meet my needs well.'' Another said ''all in all I am very happy, they encourage me to do as much as possibe...they've been really supportive and I would definitely reccommend to others.''