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Archived: Lady Elizabeth House Good

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Inspection report

Date of Inspection: 21 August 2013
Date of Publication: 10 September 2013
Inspection Report published 10 September 2013 PDF

Overview

Inspection carried out on 21 August 2013

During a routine inspection

We saw assessments of people's needs covered various domains of personal care, including medical history, social requirements and cultural needs. There was also information about people's mobility, nutrition, and accommodation which enabled the care workers to provide a personalised service.

We spoke with the registered manager about the recruitment and selection process for choosing new staff. The manager explained job applicants completed an application form, attended an interview and submitted required documentation prior to their employment commencement. Four care workers we spoke with confirmed they had participated in this process prior to starting work at the location.

We saw there were a number of ways that people who use the service were able to provide feedback. These included through an annual provider survey, through regular residents and relatives meetings and via informal feedback to care workers and the registered manager.

Where different services were involved in delivering care or treatment the provider took appropriate action to co-ordinate a response to the person raising the complaint. Care workers and the registered manager were able to tell us about outside organisations people could contact to if they were not satisfied with the response of the provider.