You are here

Archived: Dell Field Court Good

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 30 October 2013
Date of Publication: 10 January 2014
Inspection Report published 10 January 2014 PDF | 76.14 KB

Overview

Inspection carried out on 30 October 2013

During a routine inspection

We spoke to staff, residents and relatives during our inspection. People told us about the care they received, described how they were treated by staff, how they felt about the way they were communicated with and consulted. We observed interactions between staff and people who use the service, as well as talking to mangers and staff who work in the home. In addition to this we examined documentation concerning how staff were trained and what care they were providing to people who use the service. We observed staff treating people with dignity and respect and making sure the care they gave was individualised appropriately.

We looked at how staff were trained and whether information given in training at staff meetings was being used to improve the care. we found that staff had been trained in and understood how to safeguard vulnerable people from abuse.

The premises were found to have been safely maintained and arrangements were in place to monitor the environment.

Staff were supported to develop their skills and a strong system of appraisal was used to monitor staff performance.

People told us that staff were always courteous and friendly and that they felt they could talk to senior staff if they had concerns. Comments included ‘they do exactly what I need’ and ‘I feel safe and well cared for here’. People also told us that they felt their cultural needs were being met and that they were able to fully enjoy celebrating their important religious festivals.