• Doctor
  • Independent doctor

Archived: Health + Aesthetics

21c East Street, Farnham, Surrey, GU9 7SD (01252) 820690

Provided and run by:
Health & Aesthetics Limited

Important: This service is now registered at a different address - see new profile

All Inspections

28 February 2014

During a routine inspection

The provider gave people enough information in order for them to make decisions about their treatment. The provider followed a robust consent procedure with patients signing written consent forms before commencing treatment.

People told us that they were happy with their care and treatment and the professionalism of staff. People had their individual needs assessed. The provider had put the appropriate measures and equipment in place to maintain the care and safety of people in the building.

Staff were trained to use equipment and carried out the necessary checks and procedures to promote patient safety. The provider was using equipment that was up to date and well maintained and followed the necessary protocols and guidelines in the safe use of equipment.

The provider had a formal recruitment and selection process in place with evidence of checks being undertaken for new employees. Staff completed a thorough induction process followed by on-going training and development.

The provider had a complaints process in place and staff were clear about their responsibilities for recording and dealing with complaints. People told us that they felt able to bring a concern or complaint to the direct attention of the staff member or manager, should the situation arise.

8 March 2013

During a routine inspection

We spoke with two people following their treatment at the clinic, the provider/doctor and two members of staff. People told us that they felt the treatments were delivered in a private and confidential environment. They had confidence in the ability of the staff to treat them appropriately and were pleased with the results. They said they would not hesitate to recommend them to their friends and family and had no reason to complain about anything.

People's right to privacy and dignity was respected. Treatments provided by staff took into account the suitability for the individual and their personal requirements. People who used the service were protected from the risk of abuse and they were cared for in a clean, hygienic environment. People were cared for by staff who delivered care and treatment safely and to an appropriate standard. The provider had an effective system in place which regularly assessed and monitored the quality of service that people received. People benefitted from safe quality treatments and were supported to make effective and appropriate decisions about what treatment they received.

6 June 2011

During a routine inspection

People who had attended the Health + Aesthetics clinic agreed to talk to us following our visit to the service. All the comments and responses made to our questions were positive. It was indicated to us that the service was very professional, with skilled and knowledgeable staff. Information was supplied by staff and was also readily available in leaflets, to assist in making decisions about the range of treatment options available. The environment was said to be clean and suitably designed to deliver treatments privately. People said they were involved in discussions about their personal preferences and that they were kept informed of progress.