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Turning Point - Avondale Good

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Inspection report

Date of Inspection: 31 July 2013
Date of Publication: 4 September 2013
Inspection Report published 04 September 2013 PDF | 77.69 KB


Inspection carried out on 31 July 2013

During a routine inspection

We spoke with three visiting relatives of the people living in the home. They all told us that the care given was excellent. They explained that they had been involved in planning the delivery of care and were invited to attend reviews where this was discussed. One relative told us �this is a really great home and I doubt we would have ever found a better one�. Another relative said �the staff here are really professional and when we visit at any time of the day or night they are all excellent�.

The manager asked permission of two of the people living there for us to look at their bedrooms. This was willingly given and we could see their rooms were decorated and furnished to an individual taste with many personal items and photographs.

When we spoke with relatives, they told us that they were happy with the numbers of staff in the home and thought their training and experience levels were sufficient to meet the needs of their sons and daughters. One person told us �all the staff here care and we are so lucky to have found a home like this�.

Three relatives told us they attended annual reviews with staff and relevant healthcare professionals. They confirmed this enabled them all to discuss the care and treatment provided and how effective it had been. One relative told us they could speak to any of the staff anytime to give feedback, and offer suggestions about what could be done better.

The manager explained to us the provider had engaged the services of an external advocacy group to support people who used the service or their relatives, should they wish to make a complaint or concern. They told us she preferred to have an open dialogue with all the relatives of people in the home to enable any comments or concerns to be dealt with on an informal basis. All three of the relatives we spoke with confirmed this was correct and any comments they had made were all acted upon.