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Turning Point - Avondale Good

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Inspection report

Date of Inspection: 13 February 2013
Date of Publication: 13 March 2013
Inspection Report published 13 March 2013 PDF | 79.63 KB


Inspection carried out on 13 February 2013

During a routine inspection

During the inspection we spoke with one person who lived at Avondale, one relative and two members of staff.

The relative we spoke with was very satisfied with the care and support provided. They told us they were fully involved in their relative�s care, staff kept them informed of anything relevant regarding the health and welfare of their relative. �The staff are caring and experienced and know my relative very well.�

We observed interaction between staff and the people who were at the home during our visit. We found staff had a wide knowledge of people�s interests and abilities, which was used to support people to maintain activities relevant to them. Staff offered people choices and showed understanding of how people communicated.

Staff kept full notes of changes in person�s wellbeing and requested medical attention for people in a timely way. We observed staff provided care and support in line with people�s care plans.

Staff told us they were clear about their safeguarding responsibilities and how they would respond to any suspicion of abuse.

People told us they would speak to any of the staff if they had any concerns and were confident any concerns would be dealt with promptly and effectively.

Staff told us they received training on a regular basis that enabled them to carry out their job and they had opportunities to express views and opinions about how the service was run.