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Inspection report

Date of Inspection: 20 March 2012
Date of Publication: 2 May 2012
Inspection Report published 2 May 2012 PDF | 45.82 KB

Overview

Inspection carried out on 20 March 2012

During a routine inspection

We were unable to fully verbally communicate with people living at Cooper beech and we did not fully understand their communication methods. Therefore we spent time observing the interactions between the staff and people living in the home to attempt to gain an understanding of their experiences.

The staff knew people well and they used body language, facial expression and communication aides to facilitate communication. The staff explained that people often understood spoken language but they did not always respond verbally.