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Inspection report

Date of Inspection: 5 November 2013
Date of Publication: 7 December 2013
Inspection Report published 07 December 2013 PDF | 91.42 KB

Overview

Inspection carried out on 5 November 2013

During a routine inspection

When we visited there were sixteen people using the service. Fourteen of these were receiving an intermediate care service and two were having a respite stay. Overall, people were positive about their care and treatment and the skills and knowledge of the staff. People told us ‘its excellent’, ‘I think this place is meeting standards’ and ‘staff are very caring’. We saw examples of care being delivered sensitively and in a friendly and person centred manner. People felt involved in decisions relating to their care and treatment. We found the service placed a strong emphasis on the central place of nutrition to the recovery process and people were mostly protected against the risk of inadequate nutrient or hydration.

The service had suitable arrangements for monitoring the quality of care so that people were protected against the risks of inappropriate or unsafe care and treatment. We observed that the nature of the unit presented staff with a number of challenges in relation to ensuring effective transfer of care processes from the acute hospitals and this had an impact on the continuity of care for some people using the service. We found the provider had not taken appropriate steps to ensure that there were a sufficient number of suitably qualified and experienced staff available to meet people’s needs at all times and improvements are needed.