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Inspection report

Date of Inspection: 30 January 2013
Date of Publication: 13 April 2013
Inspection Report published 13 April 2013 PDF | 82.06 KB

Overview

Inspection carried out on 30 January 2013

During a routine inspection

We looked at care plans for four people. We observed people being supported by staff, spoke with five people in private, and one relative. We saw that people's privacy, dignity and independence were respected.

We spoke with five staff, including nurses, carers, a rehabilitation assistant and a volunteer. Three staff told us the strength of the service was the good team work. One member of staff said they enjoyed "providing holistic care for people".

All five people told us they liked it at Brendoncare Knightwood. People said “It’s really nice here”, "It’s marvellous”, and “The staff are good”.

Individual needs of people were assessed and were continually reviewed, and care plans updated. People experienced care, treatment and support that met their needs and protected their rights.

We looked at safeguarding arrangements for staff training, talked to staff and people who used the service, and reviewed care plans. We found that people were protected because the provider had taken reasonable steps to identify the possibility of abuse and prevent it from happening.

Staff rotas, staff training records, observation of staff supporting people and discussion with people demonstrated that there were enough qualified, skilled and experienced staff to meet people's needs.

The provider had in place effective systems to assess and monitor the quality of service, which sought people's views, and learnt from investigations into incidents.