You are here

All reports

Inspection report

Date of Inspection: 10 November 2011
Date of Publication: 14 December 2011
Inspection Report published 14 December 2011 PDF

Overview

Inspection carried out on 10 November 2011

During a routine inspection

People appreciated the care and support that they received from staff. Staff were described as �very caring� and we saw that people�s privacy and dignity were being respected. One of the staff told us �choice is a priority� and we heard about the choices that people could make, for example about what time to get up and where to have their meals.

Relatives told us they were made to feel welcome in the home. A visitor said the staff were �very patient� and we saw staff going about their work in a friendly and approachable manner.

Staff were aware of the importance of providing people with the right support, for example with pressure area care and mobility. We found, however that risk assessments and care plans were not being consistently reviewed and updated. This meant that there was a risk that people would not receive the care they required in order to meet their needs.

People told us that they felt safe in the home. Staff said they felt confident about being able to recognise abuse and report any concerns.