14 September 2011
During a routine inspection
One person we spoke with had recently moved to the home and they told us that the staff had helped them to feel settled quickly and that they were very helpful. Another person told us that they were very happy living in the home and that they felt that it was, 'Almost as good as being in my own home'.
We spoke with another person and their relative who were both very positive about the care provided in the home. They said that the staff, 'Always go the extra mile' and that the staff were, 'Very good'. They also said that they sometimes had to wait for their call bell to be answered as the staff were very busy but that this had not been a problem for them.
One person we spoke with said, 'I love my room, it's so bright and I can watch the people going by and the trees in the park'. Another person said that they liked their room as it was large and bright.
People we spoke with told us that they saw the owners of the home regularly and that they were asked about the care that they received.