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Oakhaven Residential Care Home Outstanding

All reports

Inspection report

Date of Inspection: 19 September 2013
Date of Publication: 26 October 2013
Inspection Report published 26 October 2013 PDF

Overview

Inspection carried out on 19 September 2013

During a routine inspection

There were 24 people living in the home at the time of our inspection. During our visit to the home we spoke with 12 people and eight staff. We also made our own observations throughout the visit.

People who lived in the home were positive about the service and said they were treated with dignity and respect. Each person commented they were happy living in Oakhaven. People said they could talk to staff to make changes to their care and that staff treated them as individuals.

People told us they had good relationships with the staff and were able to talk to staff if they had any worries or concerns. Staff were able to tell us what action they would take if they saw anything which might affect the well-being of the person using the service.

The records held by the service were complete, well set out and kept up to date. This helped and supported staff to maintain the comfort and well-being of people using the service.

Systems were in place for monitoring the service and collecting people's views on the quality of the care they received. The registered manager and the owner were regularly in the home and people's views were surveyed through annual questionnaires. The summaries of the survey were published so people could read the actions taken by the home to make changes or improvements to the service.

Having assessed the available evidence, we considered the service demonstrated how it met the safety and care needs of the people living in the home.