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Oak View Residential Care Home Good

All reports

Inspection report

Date of Inspection: 15 January 2013
Date of Publication: 14 February 2013
Inspection Report published 14 February 2013 PDF

Overview

Inspection carried out on 15 January 2013

During a routine inspection

Oak View is a home for older people and they are registered for up to 34 people. On the day we inspected there were 34 people living at the home the majority of whom had memory impairment. During our inspection we spoke with four staff, the manager, the provider, a relative and three people who use the service.

As not everyone who lived at Oak View was able to tell us what they thought about the care and support provided, we used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. We spent time in their company in the lounge and dining area observing the support people received before and during their lunch?. We saw that the staff were friendly and respectful and that they were quick to respond if anyone appeared unhappy or distressed.

A relative told us, �I can not find fault� and �If I did not trust the staff then I would not leave my mother here�. People told us that � Staff are nice and very hardworking�.

Staff we met on the day told us about the training they had attended recently and that they were able to speak openly with the manager and provider about any concerns.

Whilst our observations, people using the service, relatives and staff were positive about the care provided at the home, we found that the care plans and other records did not reflect the needs of people and the support they needed.