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Richard House Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 27 September 2012
Date of Publication: 23 October 2012
Inspection Report published 23 October 2012 PDF | 76.42 KB

Overview

Inspection carried out on 27 September 2012

During a routine inspection

The people we spoke with said that they liked living in Richard House and could make choices about how they spent their day. They said that staff treated them well, were very good and they were all very positive about living there.

People said “this is a lovely place to live and I can go in to any room or stay in my bedroom.” “I have not been here long and the staff are good they do talk to me about my care plan,” “there are activities but I don’t take part you can choose if you want to join in.” “Another said “we play board games and really have a good laugh.”

People said they felt well cared for by the staff that supported them. Everyone we chatted to was positive about the support provided.

People told us that they felt safe and have no concerns about the care and treatment they receive from staff. People said they could talk to the manager at any time and she would sort anything out. They said she spoke to them each day and that all of the staff would listen if they had any concerns.

Relatives spoken with were happy with the care their relative received.

Comments such as “the staff are marvellous;” a great team of girls” “the staff are second to none” “the staff treat me very well and we have a good laugh” were made.

People we spoke with said that the staff asked for their views on the routines at the home and they have meetings with the manager to discuss anything they wanted to.