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The Limes Residential Home Requires improvement

All reports

Inspection report

Date of Inspection: 28 November 2012
Date of Publication: 25 December 2012
Inspection Report published 25 December 2012 PDF

Overview

Inspection carried out on 28 November 2012

During a routine inspection

We spoke with six people using this service and three family members. We also spoke to four staff members.

We found that people were fully involved in discussions about their needs and care. One person said that �anything you want help with, the staff will help.� People told us that they were always treated with respect.

We observed and heard a good level of communication and contact between staff and people using the service. We saw that the care and daily routines were centred around people's individual needs and preferences.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines. We found the provider had robust systems in place relating to the management of medicines.

We found there was a clear and up to date recruitment procedure in place that was followed by the service. This meant that people were cared for, or supported by, suitably qualified, skilled and experienced staff.

People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained. We found the provider had clear and effective systems in place relating to record keeping.