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The Limes Residential Home Requires improvement

All reports

Inspection report

Date of Inspection: 14 October 2011
Date of Publication: 17 November 2011
Inspection Report published 17 November 2011 PDF

Overview

Inspection carried out on 14 October 2011

During a routine inspection

We spoke to some people living at The Limes to gather their experiences of the care they were receiving. We were told �I have a few health issues but they look after me though. They will make appointments for me quickly.� Another person said �They really look after me, I am happy here.�

We checked if people were aware of their care plan and were happy it was accurate. One person told us �The staff have been through it with me. It is accurate.�

We spoke to people using the service to gather their opinion on the running of the service. We were told �I take part in the resident�s meetings, they do listen to what we say� and �Yes the service seems to be well run.� Another person added �We see the manager daily and everything is well looked after. I know where to go if there was ever a problem.�

We spoke to some visiting relatives to gather their views on the service. We were told �I received a satisfaction survey recently and filled that in, although I have not heard the results of it.� Relatives also confirmed that they were able to attend the resident�s meeting should they wish to.