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Inspection report

Date of Inspection: 19 December 2013
Date of Publication: 10 January 2014
Inspection Report published 10 January 2014 PDF

Overview

Inspection carried out on 19 December 2013

During a routine inspection

We spoke with six people about their experiences of the care and support they received. All of them told us they were very happy and settled and staff looked after them well. One person said, �I am happy and settled, I am independent but the staff do help me to have a bath.� Another person said, �I have no problems, it is a lovely home and a lovely atmosphere. The staff are wonderful.�

We saw care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

People using the service offered many positive comments about the care and support they received. One person told us that staff were nice and respectful. Another person told us that they felt a lot better since they came to live at the home.

We found the provider had taken steps to provide care in an environment that was suitably designed and adequately maintained.

All five people spoken with told us they were happy with the environment and they felt that it was well maintained. One person said, �It�s a nice environment, I can look out the windows and see a long way, we have a good view. It is comfortable here.�

We looked at the recruitment records of five members of staff. We saw appropriate checks were undertaken before staff began work.

We spoke with four people about the recruitment processes. They all told us that new staff were introduced to them when they first started working at the home. One person said, ��New staff are introduced, which is good as we can get to know them.�

We saw the complaints procedure and found this to be clear and it contained sufficient information to enable people to make a complaint if they wished to do so. All six of the people we spoke with told us they were happy but if they needed to make a compliant they felt this would be listened to and acted upon.

We found there had been an improvement in record keeping and these were now more accurate and fit for purpose.