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Inspection report

Date of Inspection: 21 January 2011
Date of Publication: 25 May 2011
Inspection Report published 25 May 2011 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

People who use the service were being cared for by a staff group that was generally competent. However, less than half the staff group had received NVQ training.

User experience

The close friend of a person who uses the service told us that she felt staff are competent, including an understanding of the needs of people with dementia.

Other evidence

There were some gaps in the staff training matrix showing how many staff were in receipt of mandatory training. The acting manager assured us that these gaps were being addressed in further courses up to March 2011. Out of a group of 23 care staff, 10 had an NVQ Level 2 qualification and three were undertaking this qualification. A requirement was made at an inspection in February 2010 for at least 50% of the care staff group to have an NVQ Level 2 qualification, but this had not been met.

On feedback to the acting manager and regional manager they said that our findings regarding inadequate review of personal files and an inadequate reception system support the service’s own views that an administrator and a deputy manager are needed.