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Inspection report

Date of Inspection: 21 January 2011
Date of Publication: 25 May 2011
Inspection Report published 25 May 2011 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

There was an inadequate system in place to ensure security of access.

User experience

We did not discuss this outcome with people who use the service.

Other evidence

On arrival at the service we used the external door bell and entered the building. We then waited a few moments in the external entrance area while a staff member followed and pressed the electronic door opener saying, “You could be waiting there forever”. The acting manager later told us that the external door bell was not working and showed us an unmarked internal door bell.

We signed the visitors’ book and waited several minutes and no one acknowledged our presence. No one was at the reception desk and the adjoining manager’s office was empty. Eventually we asked a staff member if we could see the manager. When the acting manager arrived she told us that the reception desk is not staffed and she would normally see arrivals from her office.