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Inspection report

Date of Inspection: 21 January 2011
Date of Publication: 25 May 2011
Inspection Report published 25 May 2011 PDF

Overview

Inspection carried out on 21 January 2011

During an inspection in response to concerns

We did not speak in depth, on this visit, to any person who uses the service. Many of the people living in the home had dementia and we decided to talk to the personal representative of one person, who was visiting.

The close friend of a person who uses the service thought that her friend�s care plan was an accurate reflection of the person�s needs. She told us, �I have total respect for the staff here�.

The close friend told us she felt her friend was safe at the service.

The close friend also told us that she felt staff are competent, including an understanding of the needs of people with dementia.

The close friend told us that the acting manager responds well to any concerns raised with her and will communicate any concerns the service has about the person to this friend.