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Archived: Ashleigh House

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Inspection report

Date of Inspection: 21 January 2011
Date of Publication: 29 March 2011
Inspection Report published 29 March 2011 PDF | 94.71 KB

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People's personal records, including medical records, should be accurate and kept safe and confidential (outcome 21)

Meeting this standard

We checked that people who use this service

  • Their personal records including medical records are accurate, fit for purpose, held securely and remain confidential.
  • Other records required to be kept to protect their safety and well being are maintained and held securely where required.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 21/01/2011, observed how people were being cared for, talked to staff and talked to people who use services.

Our judgement

• Overall, we found that Ashleigh House was meeting this essential standard.

User experience

People who used the service were consulted about their individual care records and what was recorded. One person said, "I have helped staff to record everything about my life, it is important to me because I know what happened, and it helps me to talk about my experiences".

Other evidence

The provider said that clear policies and procedures were always followed in practice, monitored and reviewed. This ensured that all personalised records and medical records were maintained for each person. All records about each persons care, treatment and support were kept up to date and were accurate, were kept securely, and were retained for the required stipulated times.