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Archived: Ashleigh House

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Inspection report

Date of Inspection: 21 January 2011
Date of Publication: 29 March 2011
Inspection Report published 29 March 2011 PDF | 94.71 KB

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The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 21/01/2011, observed how people were being cared for, talked to staff and talked to people who use services.

Our judgement

• Overall, we found that Ashleigh House was meeting this essential standard.

User experience

One person said, “we are involved in meetings, and staff are always asking us to make suggestions about how they can make things better for us".

Other evidence

There was a quality system in place to monitor the quality of the service provided. This involves gaining feedback from service users, relatives and professionals involved with the location. The outcomes were published and made available to all prospective service users. The location also had an annual development plan. In addition to the above, all accident and incident forms were audited and monitored for any trends, and if necessary, risk assessments were implemented to minimise repeated incidents and accidents.

To maintain the health and safety of people who used the services and staff, infection control audits were carried out monthly, and if necessary action plans were devised by seeking advice from professionals in the field.

Each persons plans of care was regularly reviewed, and risk assessments were always implemented following consultation with all professionals involved in each individuals care.

Policies and procedures were regularly reviewed in order to reflect the service provision.

Staff training and development programmes were reviewed and updated to reflect current legislation, acts or changing regulation.

The provider said that these measures ensured that people who used services were not harmed or their health, welfare and safety was not placed at risk.