You are here

Archived: Ashleigh House

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 21 January 2011
Date of Publication: 29 March 2011
Inspection Report published 29 March 2011 PDF | 94.71 KB

Contents menu

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 21/01/2011, observed how people were being cared for, talked to staff and talked to people who use services.

Our judgement

• Overall, we found that Ashleigh House was meeting this essential standard.

User experience

One person said, "I think the staff are good at their jobs, and I think they are also well trained".

Other evidence

Staff attended a 4 day induction programme at the location before they were allowed to work unsupervised. Staff had all mandatory training required, and there was a copy of the employee handbook that outlined their role, responsibilities, duty of care etc. Staff were provided with a detailed job description and a copy of the provider’s health and safety handbook.

Training requirements were identified and a personal development plan was implemented, and this was documented in each person’s individual training record. The manager kept detailed training and development plans for each employee and copies of training certificates were held on file to evidence the training they had received. They also kept a training matrix, and this enabled them to identify training needs and updates.

All staff received planned supervision sessions at bi monthly intervals. All supervisions were recorded and signed and held in each person’s staff appraisal file.

There was a location building risk assessment in place and staff were made aware of these. All identified risks were reviewed and updated and monthly health and safety checks were carried out monthly. All these checks provide a safe working environment for staff employed.

99% of staff had completed NVQ level 2 in health and social care. New members of staff were enrolled on QCF (Qualification and Credit framework) which will replace the NVQ programme.

The manager is a registered general nurse and is working toward completing the Leadership in Management qualification Level 4 Health and Social care.