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Archived: Ashleigh House

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Inspection report

Date of Inspection: 21 January 2011
Date of Publication: 29 March 2011
Inspection Report published 29 March 2011 PDF | 94.71 KB

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There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 21/01/2011, observed how people were being cared for, talked to staff and talked to people who use services.

Our judgement

• Overall, we found that Ashleigh House was meeting this essential standard.

User experience

People who used the service said that "the staffs are always there when we need them." One person said, "I feel that the staff support me in the way that I want, they listen to me, and I feel that they respect my views and choices".

Other evidence

The provider said that they always take appropriate steps to ensure that, at all times there are sufficient numbers of suitably skilled and competent staff employed, because this would safeguard the health, safety, and welfare of people who receive services.

Training was ongoing for all staff to provide them with the skills and experience necessary for the tasks they would be expected to do, including specific knowledge of the disabilities of people who use services such as:. specialist skills to meet individual’s needs, including understanding of physical and verbal aggression as a way of communicating needs, preferences and frustrations, understanding of the cultural and religious heritage of people, Have knowledge of various rehabilitation techniques, including treatment and recovery programmes, and by maintaining professional relationships, and seeking expert advice from, doctors, care managers, nurses, psychiatrists, therapists and other community agencies.