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Archived: Ashleigh House

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Inspection report

Date of Inspection: 21 January 2011
Date of Publication: 29 March 2011
Inspection Report published 29 March 2011 PDF | 94.71 KB

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People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 21/01/2011, observed how people were being cared for, talked to staff and talked to people who use services.

Our judgement

• Overall, we found that Ashleigh House was meeting this essential standard.

User experience

One service user said, “All the staff are great, I don't know where I would be without them. They have helped me in lots of ways, I feel more confident, and I am getting more independent each day". Another said, “up to now, I have no complaints, everyone is so helpful, it is a real pleasure being here. Compared to where I was before, this is like a first class hotel".

Other evidence

The provider told us that there were rigorous staff recruitment and selection process to ensure that all appropriate checks and references were in place prior to employment. All staff employed were over 18 years of age and those left in charge were at least 21.

There was good staff training and development programme in place, and all mandatory training was up to date. The training needs of the staff were identified in supervision and appraisal sessions, this was to make sure that staff had the relevant knowledge, skills and experience to carry out their role, and keep up with current practice. All staff had received equality and diversity training and deprivation of liberty training, and there were detailed equality and diversity procedures in place.

The induction training programme met the National Training Organisation requirements for the first six months.

All staff had access to the locations policies, procedures and CQC standards.

Any temporary staff, voluntary or agency staffs were always subject to the same level of checks as staff recruited directly. The providers ensured there were sufficient numbers of staff with the right competencies, skills and experience to meet the needs of people who use services at all times.