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Archived: Ashleigh House

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Inspection report

Date of Inspection: 21 January 2011
Date of Publication: 29 March 2011
Inspection Report published 29 March 2011 PDF | 94.71 KB

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People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 21/01/2011, observed how people were being cared for, talked to staff and talked to people who use services.

Our judgement

• Overall, we found that Ashleigh House was meeting this essential standard

User experience

People who used the service said they would know who to speak to if they were unhappy about anything. One person said, "I have every confidence in the staff team, they always look out for me, and keep me safe. This is a super place and I feel secure and happy living here". Another said, “I have only been here a short while, I am very settled, the staff take good care of me. I can talk to them about anything, and I feel safe living here". Another said, "Oh yes, I will always have my say, and I make sure that people listen to me. I have not needed to make a complaint yet, but will do if I ever need to".

Other evidence

The Provider Compliance Assessments received stated that all staff at this location had attended safeguarding Vulnerable Adult training through Darlington Council Safeguarding Team. The manager had also attended safeguarding for managers, managing alerts. The staff induction programme covered all aspects of the safeguarding procedures. Staff had also been trained by Darlington Borough Council to gain an understanding of the Mental Capacity Act and Deprivation of Liberty.

All service user risks were determined upon admission and would then be reviewed, and updated regularly. All care professionals involved with each person were consulted to ensure that appropriate measures were in place to eliminate or limit the risks safely.

Darlington Council had approved the internal safeguarding procedures. The company policies and procedures a

Were reviewed annually, and these were updated to reflect changes in legislation. There were clear policies and effective procedures to safeguard people from financial abuse, and this was also followed up within the safeguard training. The provider said there were stringent and robust documentation in place to manage finances on behalf of any service user that required support. There were very regular audits carried out of those records.

There were robust recruitment procedures and checks to ensure that the company only employed suitable staff with the right skill mix. All people, at the location, were encouraged to openly discuss any concerns they had with the manager, key worker, or their representative/advocate. People would be reassured that they had the right to discuss concerns and that they would not be victimised if they did so.

Personal interests, hobbies and activities were discussed with each person upon admission, and this information was then used to develop a social activities plan that was tailored to meet each persons needs. Plans were checked daily to ensure activities were carried out, and were in line with peoples support plans and risk assessments. Where a person presented harm to themselves, the provider would work closely with all agencies involved to identify specific areas to be managed in the best interests of the person, and always in accordance with the Human Right Act, and preserving the person's dignity. When formulating individual support plans, the provider made sure that they were compliant with the Mental Capacity Act and Deprivation of Liberty safeguards. There were stringent procedures in place for reporting all incidents, accident and safeguarding alerts.