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St Bernards Residential Care Home Limited Good

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Inspection report

Date of Inspection: 18 October 2012
Date of Publication: 28 November 2012
Inspection Report published 28 November 2012 PDF

Overview

Inspection carried out on 18 October 2012

During a routine inspection

People living at St Bernards told us they were very happy there. They said that staff cared for them very well and they were content.

We spoke to five people who use the service. All were highly complimentary of the provider and amongst comments they made were �the staff are brilliant�, �it�s always very friendly� and �nothing is too much trouble.�

One person living at the home called back the staff member who served her dinner after she walked away from the table and said �thank you, dinner is lovely�.

Other comments included: "They always ask me what I would prefer" "They are very kind and helpful" "It is lovely here" "The staff look after me very well" "They know what I like" "They are so kind to me" "Nothing is too much trouble for them" "I have no

complaints".

They told us they felt safe there. They said: "It�s very secure here, I feel safe" "I know the staff look after me well" "I could talk to any of them if I had a problem".