During the visit we talked with three individuals who lived in the home. They told us the home was "lovely". One person told us; "I like coming here". Another person told us that staff were; "all very good".
People were being effectively cared for and supported with their personal care needs. People looked relaxed and comfortable being in the company of staff who were supporting them.
Most people had a helpful and informative care plan written about their care needs. Care plans mostly showed how to give people the support they needed. When people appeared to have impaired mental capacity the implications to their safety and wellbeing had not being formally risk assessed.
The staff had an understanding about how to keep people safe from abuse. Staff were clear about who to report an allegation of abuse to. The staff were also able to refer to up to date safeguarding policies and procedures to support them to keep people safe.
People received care from staff who had been on courses and attended learning opportunities, to give them an awareness of what support and care they needed.
Staff felt supported by the owner and the care manager, who they told us were both very approachable. We saw that supervision meetings had taken place for some staff. While for other staff there was no written evidence of up to date supervision having taken place.
The service people received was being monitored and reviewed. This was to ensure that overall outcomes for people were regularly checked and improved if necessary. We saw how the owner and the care manager reviewed and learned from critical incidents and occurrences that had impacted on people's health and wellbeing.